What is texting compliance? Compliance is following the industry regulations that protect your message recipients.
Your goal is to create amazing marketing campaigns or improving operational communications, not worry about navigating a complex landscape of rules and regulations. To help you do that, LST Health Tech is constantly evolving its platform and customer support to ensure your text messaging is in line with the current industry best practices, CTIA recommendations, and government rules and regulations.
Our software includes built-in logic that automatically removes a contact from all future communications when they text STOP to your registered phone number or short code. This keeps you compliant without requiring you to remove the contact manually.
When a subscriber opts into your campaign using a keyword, we immediately provide you with the opportunity to display the legally required disclosures on message content and frequency. Required Disclosures may vary depending on the campaign, but may include an opt out, a HELP or INFO keyword to learn more, company identification information, and the expected number of messages to be received for recurring customer journeys.
We grant user's the ability to easily verify their identity and build user trust by including their company or organization's name in the subject line of a message, or by attaching logos and other brand relevant imagery via MMS messaging.
Double opt-ins are required in certain situations, such as when sending age-gated content. We make it available to all of our clients as an additional safeguard to prevent sending inappropriate or unwanted messages.